My relative recently came to the Pearl and what I appreciate the most is having the assistant administrator Matt as my primary point of contact. He listens, makes himself available and immediately addresses any issue. That gives me comfort knowing my relative's needs will be met timely.
Linda Bobillo
-
March 25, 2025
Look further into these reviews, they manipulate the Google system, this is not a 4 star facility.
Therapists are good here, but the nursing staff does not encourage movement ie assisted bathing and toilet transfers daily to bridge the functional gains in PT and OT. My Mom's clothing were stolen by her roommate, and when we stole it back she pitched a fit. They are severely understaffed in nursing and housekeeping to the point I was ready to go to the dollar store and clean the room myself. My Mom continued to get weaker, and contracted COVID there, they were so slow to authorize a COVID test, we brought our own and tested her. We demanded for her to be transferred back to the original hospital she came from. They didn't even do the transport auth correct and we ended up paying for the bill ourselves. We were there every day and despite that she got weaker and eventually passed 1 months post her stay there.
Do not trust the reviews, go to the facility and walk all the halls. This place needs a huge overhaul, as a medical professional myself this is not the normal standard of care in a facility like this.
This is a delayed post her care was from Dec thru Jan 2024, but based on the reviews nothing has changed.
June Polkowski
-
March 27, 2025
I saw the Pearl for the first time today while visiting my mom. She seemed comfortable, clean, and happy. That's all that a daughter could want. I love you Mom. Thank you to all of the staff at the Pearl.
Jerron Pitts
-
April 01, 2025
Good morning , at first I want to say thank you too The Pearl staff for making my grandmother feel exceptionally comfortable at this stage of her life. My grandmother is my Everything !! So to the staff and management team Thank you. Mrs. Jessica Herrera thank you for being completely transparent and patient with me. Always a pleasure to speak to you , thank you for always going above and beyond to assist me with matters concerning my love one. I know that your job can’t be easy, but I thank you for Always making time to get back with me, i’m doing everything you can to resolve or issue a question that I may have.
Secondly, I saw a review by Mr Elliot. I’m so sorry that you feel that way however that has not been my experience with The Pearl. Sometimes we tend to want things right then at that very moment ,and life doesn’t always happen that way . However I can say is whenever I reach out to Mrs. Herrera always get back to me and is very delicate with the matter concerning my grandmother.
On behalf of me and my family we thank you All .. I pray blessings and love over each and everyone of you. Have a wonderful day.
Elliott B
-
March 31, 2025
My mom had a long stay at The Pearl (54 days). I was there five to six times per week as her caregiver, so I got a really good feel for what was going on. Mom started in the rehab area and then moved to long-term care area. My experience is that the rehab is better than long-term care. Mom had a nice renovated room in the rehab. Staff were attentive. She had therapy most every day. The long-term care area has not been renovated for decades. The hallways are dark and they stink. The rooms are just dated and depressing. The staff in long-term care try to accommodate patient needs, but they don’t appear to be staffed as well as the rehab.
My experiences with the administrative staff varied from one extreme to another. My first interaction with Pearl staff was with Shelly, the marketing director. Shelly is a consummate professional with an impeccable work ethic. I’m so impressed with her. She worked hard to help me and my Mom through a very difficult time. Christina, the head social worker, is another professional that helped us so much.
On the other hand, Jessica Herrera, the business office manager, is the most difficult person I’ve come into contact with in a long time. From my first interaction with her, she was dismissive and disrespectful. She never responded to one phone call or one email I sent her. She didn’t bother to let me know that my Mom had gone to long-term care until six days after Mom went. She tried to push her administrative mistake on me by telling me to cover the cost as a self pay patient. This individual is impossible to deal with. For the life of me, I cannot understand why this behavior is tolerated by the administrator, Jesse Moore. I hope this review gets the attention of some of the execs at Carerite Centers, the Pearl’s parent company, to address what I consider a serious problem.
To sum it all up, the rehab area is pretty good, long term care is not so good. The staff in the back do the best they can to help the patients. Finally, if you end up at The Pearl, dealing with the business office manager will likely be your largest frustration. It was the straw that broke the camel’s back for me. It’s what pushed me to find another place for my Mom to live.
sheri Brown
-
March 27, 2025
My relative recently came to the Pearl and what I appreciate the most is having the assistant administrator Matt as my primary point of contact. He listens, makes himself available and immediately addresses any issue. That gives me comfort knowing my relative's needs will be met timely.
Linda Bobillo
-
March 25, 2025
Look further into these reviews, they manipulate the Google system, this is not a 4 star facility.
Therapists are good here, but the nursing staff does not encourage movement ie assisted bathing and toilet transfers daily to bridge the functional gains in PT and OT. My Mom's clothing were stolen by her roommate, and when we stole it back she pitched a fit. They are severely understaffed in nursing and housekeeping to the point I was ready to go to the dollar store and clean the room myself. My Mom continued to get weaker, and contracted COVID there, they were so slow to authorize a COVID test, we brought our own and tested her. We demanded for her to be transferred back to the original hospital she came from. They didn't even do the transport auth correct and we ended up paying for the bill ourselves. We were there every day and despite that she got weaker and eventually passed 1 months post her stay there.
Do not trust the reviews, go to the facility and walk all the halls. This place needs a huge overhaul, as a medical professional myself this is not the normal standard of care in a facility like this.
This is a delayed post her care was from Dec thru Jan 2024, but based on the reviews nothing has changed.
June Polkowski
-
March 27, 2025
I saw the Pearl for the first time today while visiting my mom. She seemed comfortable, clean, and happy. That's all that a daughter could want. I love you Mom. Thank you to all of the staff at the Pearl.
Jerron Pitts
-
April 01, 2025
Good morning , at first I want to say thank you too The Pearl staff for making my grandmother feel exceptionally comfortable at this stage of her life. My grandmother is my Everything !! So to the staff and management team Thank you. Mrs. Jessica Herrera thank you for being completely transparent and patient with me. Always a pleasure to speak to you , thank you for always going above and beyond to assist me with matters concerning my love one. I know that your job can’t be easy, but I thank you for Always making time to get back with me, i’m doing everything you can to resolve or issue a question that I may have.
Secondly, I saw a review by Mr Elliot. I’m so sorry that you feel that way however that has not been my experience with The Pearl. Sometimes we tend to want things right then at that very moment ,and life doesn’t always happen that way . However I can say is whenever I reach out to Mrs. Herrera always get back to me and is very delicate with the matter concerning my grandmother.
On behalf of me and my family we thank you All .. I pray blessings and love over each and everyone of you. Have a wonderful day.
Elliott B
-
March 31, 2025
My mom had a long stay at The Pearl (54 days). I was there five to six times per week as her caregiver, so I got a really good feel for what was going on. Mom started in the rehab area and then moved to long-term care area. My experience is that the rehab is better than long-term care. Mom had a nice renovated room in the rehab. Staff were attentive. She had therapy most every day. The long-term care area has not been renovated for decades. The hallways are dark and they stink. The rooms are just dated and depressing. The staff in long-term care try to accommodate patient needs, but they don’t appear to be staffed as well as the rehab.
My experiences with the administrative staff varied from one extreme to another. My first interaction with Pearl staff was with Shelly, the marketing director. Shelly is a consummate professional with an impeccable work ethic. I’m so impressed with her. She worked hard to help me and my Mom through a very difficult time. Christina, the head social worker, is another professional that helped us so much.
On the other hand, Jessica Herrera, the business office manager, is the most difficult person I’ve come into contact with in a long time. From my first interaction with her, she was dismissive and disrespectful. She never responded to one phone call or one email I sent her. She didn’t bother to let me know that my Mom had gone to long-term care until six days after Mom went. She tried to push her administrative mistake on me by telling me to cover the cost as a self pay patient. This individual is impossible to deal with. For the life of me, I cannot understand why this behavior is tolerated by the administrator, Jesse Moore. I hope this review gets the attention of some of the execs at Carerite Centers, the Pearl’s parent company, to address what I consider a serious problem.
To sum it all up, the rehab area is pretty good, long term care is not so good. The staff in the back do the best they can to help the patients. Finally, if you end up at The Pearl, dealing with the business office manager will likely be your largest frustration. It was the straw that broke the camel’s back for me. It’s what pushed me to find another place for my Mom to live.
sheri Brown
-
March 27, 2025
My relative recently came to the Pearl and what I appreciate the most is having the assistant administrator Matt as my primary point of contact. He listens, makes himself available and immediately addresses any issue. That gives me comfort knowing my relative's needs will be met timely.
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1701 NE 26th St, Fort Lauderdale, FL 33305, USA
Claim Listing: The Pearl at Fort Lauderdale Rehabilitation & Nursing Center
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My relative recently came to the Pearl and what I appreciate the most is having the assistant administrator Matt as my primary point of contact. He listens, makes himself available and immediately addresses any issue. That gives me comfort knowing my relative's needs will be met timely.
Look further into these reviews, they manipulate the Google system, this is not a 4 star facility. Therapists are good here, but the nursing staff does not encourage movement ie assisted bathing and toilet transfers daily to bridge the functional gains in PT and OT. My Mom's clothing were stolen by her roommate, and when we stole it back she pitched a fit. They are severely understaffed in nursing and housekeeping to the point I was ready to go to the dollar store and clean the room myself. My Mom continued to get weaker, and contracted COVID there, they were so slow to authorize a COVID test, we brought our own and tested her. We demanded for her to be transferred back to the original hospital she came from. They didn't even do the transport auth correct and we ended up paying for the bill ourselves. We were there every day and despite that she got weaker and eventually passed 1 months post her stay there. Do not trust the reviews, go to the facility and walk all the halls. This place needs a huge overhaul, as a medical professional myself this is not the normal standard of care in a facility like this. This is a delayed post her care was from Dec thru Jan 2024, but based on the reviews nothing has changed.
I saw the Pearl for the first time today while visiting my mom. She seemed comfortable, clean, and happy. That's all that a daughter could want. I love you Mom. Thank you to all of the staff at the Pearl.
Good morning , at first I want to say thank you too The Pearl staff for making my grandmother feel exceptionally comfortable at this stage of her life. My grandmother is my Everything !! So to the staff and management team Thank you. Mrs. Jessica Herrera thank you for being completely transparent and patient with me. Always a pleasure to speak to you , thank you for always going above and beyond to assist me with matters concerning my love one. I know that your job can’t be easy, but I thank you for Always making time to get back with me, i’m doing everything you can to resolve or issue a question that I may have. Secondly, I saw a review by Mr Elliot. I’m so sorry that you feel that way however that has not been my experience with The Pearl. Sometimes we tend to want things right then at that very moment ,and life doesn’t always happen that way . However I can say is whenever I reach out to Mrs. Herrera always get back to me and is very delicate with the matter concerning my grandmother. On behalf of me and my family we thank you All .. I pray blessings and love over each and everyone of you. Have a wonderful day.
My mom had a long stay at The Pearl (54 days). I was there five to six times per week as her caregiver, so I got a really good feel for what was going on. Mom started in the rehab area and then moved to long-term care area. My experience is that the rehab is better than long-term care. Mom had a nice renovated room in the rehab. Staff were attentive. She had therapy most every day. The long-term care area has not been renovated for decades. The hallways are dark and they stink. The rooms are just dated and depressing. The staff in long-term care try to accommodate patient needs, but they don’t appear to be staffed as well as the rehab. My experiences with the administrative staff varied from one extreme to another. My first interaction with Pearl staff was with Shelly, the marketing director. Shelly is a consummate professional with an impeccable work ethic. I’m so impressed with her. She worked hard to help me and my Mom through a very difficult time. Christina, the head social worker, is another professional that helped us so much. On the other hand, Jessica Herrera, the business office manager, is the most difficult person I’ve come into contact with in a long time. From my first interaction with her, she was dismissive and disrespectful. She never responded to one phone call or one email I sent her. She didn’t bother to let me know that my Mom had gone to long-term care until six days after Mom went. She tried to push her administrative mistake on me by telling me to cover the cost as a self pay patient. This individual is impossible to deal with. For the life of me, I cannot understand why this behavior is tolerated by the administrator, Jesse Moore. I hope this review gets the attention of some of the execs at Carerite Centers, the Pearl’s parent company, to address what I consider a serious problem. To sum it all up, the rehab area is pretty good, long term care is not so good. The staff in the back do the best they can to help the patients. Finally, if you end up at The Pearl, dealing with the business office manager will likely be your largest frustration. It was the straw that broke the camel’s back for me. It’s what pushed me to find another place for my Mom to live.
My relative recently came to the Pearl and what I appreciate the most is having the assistant administrator Matt as my primary point of contact. He listens, makes himself available and immediately addresses any issue. That gives me comfort knowing my relative's needs will be met timely.
Look further into these reviews, they manipulate the Google system, this is not a 4 star facility. Therapists are good here, but the nursing staff does not encourage movement ie assisted bathing and toilet transfers daily to bridge the functional gains in PT and OT. My Mom's clothing were stolen by her roommate, and when we stole it back she pitched a fit. They are severely understaffed in nursing and housekeeping to the point I was ready to go to the dollar store and clean the room myself. My Mom continued to get weaker, and contracted COVID there, they were so slow to authorize a COVID test, we brought our own and tested her. We demanded for her to be transferred back to the original hospital she came from. They didn't even do the transport auth correct and we ended up paying for the bill ourselves. We were there every day and despite that she got weaker and eventually passed 1 months post her stay there. Do not trust the reviews, go to the facility and walk all the halls. This place needs a huge overhaul, as a medical professional myself this is not the normal standard of care in a facility like this. This is a delayed post her care was from Dec thru Jan 2024, but based on the reviews nothing has changed.
I saw the Pearl for the first time today while visiting my mom. She seemed comfortable, clean, and happy. That's all that a daughter could want. I love you Mom. Thank you to all of the staff at the Pearl.
Good morning , at first I want to say thank you too The Pearl staff for making my grandmother feel exceptionally comfortable at this stage of her life. My grandmother is my Everything !! So to the staff and management team Thank you. Mrs. Jessica Herrera thank you for being completely transparent and patient with me. Always a pleasure to speak to you , thank you for always going above and beyond to assist me with matters concerning my love one. I know that your job can’t be easy, but I thank you for Always making time to get back with me, i’m doing everything you can to resolve or issue a question that I may have. Secondly, I saw a review by Mr Elliot. I’m so sorry that you feel that way however that has not been my experience with The Pearl. Sometimes we tend to want things right then at that very moment ,and life doesn’t always happen that way . However I can say is whenever I reach out to Mrs. Herrera always get back to me and is very delicate with the matter concerning my grandmother. On behalf of me and my family we thank you All .. I pray blessings and love over each and everyone of you. Have a wonderful day.
My mom had a long stay at The Pearl (54 days). I was there five to six times per week as her caregiver, so I got a really good feel for what was going on. Mom started in the rehab area and then moved to long-term care area. My experience is that the rehab is better than long-term care. Mom had a nice renovated room in the rehab. Staff were attentive. She had therapy most every day. The long-term care area has not been renovated for decades. The hallways are dark and they stink. The rooms are just dated and depressing. The staff in long-term care try to accommodate patient needs, but they don’t appear to be staffed as well as the rehab. My experiences with the administrative staff varied from one extreme to another. My first interaction with Pearl staff was with Shelly, the marketing director. Shelly is a consummate professional with an impeccable work ethic. I’m so impressed with her. She worked hard to help me and my Mom through a very difficult time. Christina, the head social worker, is another professional that helped us so much. On the other hand, Jessica Herrera, the business office manager, is the most difficult person I’ve come into contact with in a long time. From my first interaction with her, she was dismissive and disrespectful. She never responded to one phone call or one email I sent her. She didn’t bother to let me know that my Mom had gone to long-term care until six days after Mom went. She tried to push her administrative mistake on me by telling me to cover the cost as a self pay patient. This individual is impossible to deal with. For the life of me, I cannot understand why this behavior is tolerated by the administrator, Jesse Moore. I hope this review gets the attention of some of the execs at Carerite Centers, the Pearl’s parent company, to address what I consider a serious problem. To sum it all up, the rehab area is pretty good, long term care is not so good. The staff in the back do the best they can to help the patients. Finally, if you end up at The Pearl, dealing with the business office manager will likely be your largest frustration. It was the straw that broke the camel’s back for me. It’s what pushed me to find another place for my Mom to live.
My relative recently came to the Pearl and what I appreciate the most is having the assistant administrator Matt as my primary point of contact. He listens, makes himself available and immediately addresses any issue. That gives me comfort knowing my relative's needs will be met timely.